SmartBadge - Product labels Data Deletion
Last updated: August 26, 2026
This page explains how SmartBadge - Product labels deletes store data on uninstall and how merchants can request deletion of data we hold about their store.
On this page
1. Overview
SmartBadge - Product labels stores merchant session data, badge configuration, and storefront behavioral events needed to power badge rules. You can remove that data by uninstalling the app or by sending a verified deletion request.
Automatic on uninstall
- Shopify sends an app/uninstalled webhook
- Access is revoked and event ingestion stops
- Badges stop rendering on the storefront
- Sessions, rules, badges, assignments, and active event data are scheduled for deletion within 48 hours
Shopify product tags are not modified by the app, so they are left as you already manage them.
On request
- Email [email protected] from a store-owner address
- Include your Shopify store domain
- We verify the request, then delete store data we hold
We may ask for additional verification before completing deletion.
2. What Is Deleted
Session & auth data
Shopify domain, access token, OAuth scopes, session expiry, and merchant user fields from login.
Storefront events
Behavioral events tied to your store (product views, cart adds, completed checkouts) held in our systems.
App configuration
Plan tier, rules, badge designs, and assignments saved for your store in the app.
Shopify catalog tags
The app does not write product tags, so uninstall does not add or remove tags in Shopify.
3. Retention Before Deletion
While the app remains installed, storefront event data is retained according to your plan. Merchant session data is kept for as long as the app is installed.
| Plan | Event data retention |
|---|---|
| Free | 7 days |
| Growth | 14 days |
| Pro | 90 days |
| Scale | 365 days |
4. How to Request Deletion
Uninstall from Shopify
Remove SmartBadge - Product labels from your store. We schedule deletion of store data when we receive the uninstall webhook.
Email a deletion request
Write to [email protected] with your store domain and a clear request to delete SmartBadge - Product labels data for that store.
Use support if needed
You can also open a support request and select a data & privacy topic. We will route verified deletion requests appropriately.
Storefront events use Shopify event IDs plus product and variant identifiers. The launch tracker does not store shopper names, emails, addresses, phone numbers, or payment details.
As merchant, you are the data controller for behavioral data from your store visitors. Shopper requests that relate to your storefront should typically be handled under your own store privacy policy; we will assist with processor-side deletion where applicable.
Uninstall-driven deletion of primary store records is scheduled within 48 hours of Shopify’s uninstall webhook. Verified email deletion requests are processed after we confirm store ownership, typically within a reasonable period and in line with applicable law.
For deletion requests or questions about data SmartBadge - Product labels holds about your store, contact [email protected].
To request deletion or ask about data we hold for your store, contact us at [email protected].